(This customer is part of a rewards program for the store and calls in immediately yelling with a list of complaints. He eventually says his main concern right now is that he got an email saying his password was being re-sent on the site and he didn’t want it to be.)
Me: “Okay. Well, I can delete your registration and give you your account number which you can use to create a new registration with the same account, so all your info will still be there.”
Customer: “I don’t have time for all of this or to go online. Can’t you just fix my password for me and I can hang up while you do it.”
Me: “I’m sorry, sir. It is against privacy laws for me to know your password. I cannot do that.”
Customer: “Then get me someone who can. Do you know how many accounts and passwords I have? If I have to do this all the time how can I live?”
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