(I’m the assistant of an accountant for a company that takes credit card numbers over the phone and processes them on another day. One customer’s credit card doesn’t go through so I call and leave a message saying I need verification and to call me back at the store’s number.)
Customer: “I’m calling back because of a message that my credit card payment didn’t go through.”
Me: “Yep, it happens. Sometimes we just write the number down incorrectly, Would you be able to verify your card number?”
Customer: “Well, how do I know you’re not a scammer?”
Me: “You called us, plus when I answered I said who we were.”
Customer: “But you could just be faking it to get my information.”
Me: “The invoice said you ordered [Thing] on [the date she got it] and [Coworker] took your order?”
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