(Due to a mistake on the shipper’s part, I need to go to the local UPS depot to pick up a package sent to me. As this is a depot, not a store-front, they only have a single desk off to the side for customer service, and today there’s an unusually long line for assistance. This happens once the person in front of me gets up.)
Employee: “Yes, ma’am. How may I help you?”
Customer: “I’d like to set up a PO box, please.”
Employee: “I’m sorry ma’am, this is UPS, not the post office. I—”
Customer: “Look, I’ve been in line for a half an hour now. You’re going to help me or I’ll get your supervisor!”
Employee: “Ma’am, I am the supervisor on duty right now, and that doesn’t change the fact that you’re at the wrong location.”
Customer: “Don’t you tell me I’m in the wrong location! I live a block and a half from here; this is DEFINITELY the right location!”
Employee: “No, it’s NOT, ma’am. This is the UNITED PARCEL SERVICE. You are looking for the US POSTAL SERVICE. Their office is across the street and down two.”
Customer: “Oh, you’re just trying to confuse me. This is the same place! This is just the union one and that’s the non-union. Now help me with my box!”
Guy Behind Me: “LADY! Do you go to a car dealer and demand to see their selection of birthday cards, because ‘car’ and ‘card’ are one letter apart? Because that’s what you’re doing here! Now get out of the line you’ve been in for less than FIVE minutes and stop harassing that poor man!”
(Somehow this was the employee’s fault, and she took another minute yelling at him about ‘letting that guy talk to me that way.’ Finally she storms off, yelling that she will ‘call President Obama on you all,’ and I step up.)
Me: “Yes, can I pick up my FedEx package? Oh, and also I’d like some of whatever pills she’s taking!”
Employee: “I think that’s the problem. She didn’t take her pills today!”
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