(I’m taking orders for front counter. A customer walks up and hands me one of our “2 can dine for $9.99″ coupons.)
Customer: “I’ll have this, please.”
Me: “No problem. Would you like to add anything else?”
Customer: “No, thank you. Just the two meals.”
Me: “All right, your total is $11.70.”
Customer: “How much is it after the coupon?”
Me: “That is the price with the coupon. You wanted to use the two can dine, right?”
Customer: “Yes, but why is it that price? The coupon says $10 on it.”
Me: “Oh, the $10 is the price before tax, so that makes the difference.”
Customer: “No, you’re supposed to take $10 off, that’s what the coupon means.”
Me: “Sorry, it doesn’t actually work like that. It means that you pay $10 for the two meals. They would normally be over $15 for both without the coupon.”
Customer: “But it says $10 here. So I only owe you the tax.”
Me: “Again, I’m sorry but the coupon isn’t for $10 off. You are still saving a good amount off the regular combo prices.”
Customer: “Fine. I don’t want it then. The idiots at [our other location] wouldn’t do it right either.”
(He stormed off muttering about how we were too dumb to honour our own coupon.)
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Two Can Whine For Ten Dollars
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